FAQs/Shop Policies

Any questions regarding fabric availability, sizes, shipping, your favorite Disney snack – whatever – should be emailed to us directly at mickeyandmandyetsy@gmail.com. We do ask that you please do not message us via our social media platforms regarding potential or existing orders as we don’t want to lose you or your information in our direct messages.

We understand that everyone’s lives can fluctuate at any time, so we do accept cancellations as long as your items have not entered production. If you need to place a cancellation request, we recommend you do it AS SOON AS POSSIBLE by sending us an email with your full name and order number.

If you receive an order with incorrect items, please contact us within 24 HOURS after receiving your order with the order number and a photo of the incorrect items. If it is an error on our part, we will remake the items or offer you a refund. We will also send you a prepaid shipping label to send us back the incorrect items.

We do offer exchanges, but we must be contacted within 48 hours after receiving your order and the buyer is responsible for the additional shipping costs. All sales on Ready to Ship and, due to sanitary concerns, masks items are final. Additionally, we will only accept exchanges on grab bag items if the size/style/color of your shirt is incorrect. By purchasing our grab bag items, you are agreeing to the fact that you do not get to choose the fabric associated with your order.

Our current turnaround time for standard items is 2 to 3 weeks, including weekends and holidays. If you have purchased an item marked as a PREORDER, the turnaround time is 5 to 6 weeks, including weekends and holidays. Ready to Ship items will hit the mail 3 to 4 business days after you have placed your order. If you place an order that has items with different turnaround times, it will ship in accordance with the longer time frame (i.e. if it is a Ready to Ship scrunchie with a custom tee, your turnaround time is 2 to 3 weeks).

If you have a trip or special occasion planned and would like your order before the 2-week mark, please contact us about it BEFORE purchasing any items. Certain pieces of inventory can be made and sent to you on a condensed turnaround time, but larger items or specific fabrics might not be available. If you don’t contact us prior to ordering and include your trip date in the notes at checkout, we will try our best to get it to you by then, but we cannot guarantee it. If you would like us to ship your items directly to your Disney resort, please contact us via email at mickeyandmandyetsy@gmail.com.

All of our items are handmade so while the pictures are the best representation of our items, please keep in mind that there will be minor variations (i.e. character placement on an item). If you’d like a specific character to be featured be sure to contact us at mickeyandmandyetsy@gmail.com before ordering.

We do not take requests for fabric choices on grab bag items. However, if there is a part of the Disney lexicon you don’t enjoy (i.e. “I don’t like Star Wars”) please let us know in the notes at checkout. Other than that, we will not accept requests. The only acceptable discount codes for grab bag items are our 15% brand rep codes. If any other discounts are used, we reserve the right to cancel your order.

All of our shipping rates are from the United States Postal Service. Unless we are running a sale that covers free shipping, we are not currently able to offer shipping discounts.

We do currently combine up to 3 orders on domestic shipping. If you would like to combine them to receive a shipping refund you MUST email us at mickeyandmandyetsy@gmail.com with the corresponding order numbers. The turnaround time will be calculated from your most recent order. We will NOT combine orders unless you contact us. Due to how our website handles customs forms, combined shipping is not currently offered for international customers. Additionally, we are currently unable to ship items in the same order to different addresses.

All orders are shipped to the address that is given at checkout. If you notice the address is incorrect, please send us an email at mickeyandmandyetsy@gmail.com with your order number and the correct address as soon as possible. We are not liable for packages that are shipped to the wrong address if we have not been contacted. If the package is returned to us because of an error on our part, we will reship for free but if a package is returned to us due to an incorrect address being given, it is at the cost of customer to reship.

Once we have printed your shipping label and a tracking number has been issued, your order is dropped off at the post office or picked up at our home. We completely understand how frustrating delayed or lost mail can be but once the item is with the post office, we have the same information that you do. We recommend filing a missing mail form or filing a claim with USPS if your item has shipped but does not arrive by the scheduled delivery date.