FAQs/Shop Policies

Any questions regarding fabric availability, sizes, shipping, your favorite Disney snack – whatever – should be emailed to us directly at mickeyandmandyetsy@gmail.com.

We do ask that you please do not message us via our social media platforms regarding potential or existing orders as we don’t want to lose you or your information in our direct messages.

We understand that everyone’s lives can fluctuate at any time, so we do accept cancellations as long as your items have not entered production. If you need to place a cancellation request, we recommend you do it AS SOON AS POSSIBLE by sending us an email with your full name and order number.

If you receive an order with incorrect items, please contact us within 24 HOURS after receiving your order with the order number and a photo of the incorrect items. If it is an error on our part, we will remake the items or offer you a refund. We will also send you a prepaid shipping label to send us back the incorrect items.

We do offer exchanges, but we must be contacted within 48 hours after receiving your order and the buyer is responsible for the additional shipping costs. All sales on Ready to Ship and, due to sanitary concerns, masks items are final.

Additionally, we will only accept exchanges on grab bag items if the size/style/color of your shirt is incorrect. By purchasing our grab bag items, you are agreeing to the fact that you do not get to choose the fabric associated with your order.